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Outdated Websites, Dented Trucks and the Reality of Service Industry Market Shif

Why Service Businesses Are Losing Ground Outdated Websites, Dented Trucks and the Reality of the Reno Market Shift By Cap Puckhaber, Reno, Nevada I often find myself driving down Virginia Street and seeing something troubling about our local economy. Reno is no longer that quiet town where a handshake and a decent reputation carry a business for thirty years. We are seeing a massive influx of new residents who do not know the local legends or the family names. These people move here from tech hubs and expect a seamless digital experience from every plumber or landscaper they hire. This is all part of Reno’s Market Shift, but many of our best local shops are still operating like it is two decades ago. Because the competition is getting stiffer, the old ways of doing business are starting to fail. You might have the best service in Washoe County, but that doesn’t matter if your digital storefront is a ghost town. I see local businesses every day that are losing ground to ma...
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Meet Cap Puckhaber: Marketing Strategist, Hiker, and Investor

This article was originally published on CapPuckhaber.com and is republished here with permission.   Meet Cap Puckhaber: Marketing Strategist, Hiker, and Investor July 19, 2025 | Entrepreneurship By Cap Puckhaber, Reno, Nevada I’m Cap Puckhaber, a digital marketing strategist, expert hiker, and founder of Black Diamond Marketing Solutions . For over 15 years, I’ve helped businesses ranging from startups to enterprises like Amazon and Audible develop practical marketing strategies that deliver measurable results. I specialize in helping small business owners grow their brands using technical SEO , marketing automation , AI-powered tools , and content marketing that converts. My approach is straightforward and no-nonsense, designed to make marketing accessible without the usual agency fluff or buzzwords. I hold extensive experience managing performance-focused ad campaigns, building AI-integrated marketing systems, and developing local SEO strat...
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Location: Reno, NV, USA
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10 Steps to Revive Your Small Business | Cap Puckhaber | Black Diamond Marketing

Originally posted here  If you’re a small business owner — a nail salon, exterminator, coffee shop, antique store, or something in between — chances are you’re feeling the strain. Inflation is up, tariffs are squeezing margins, budgets are tight, and competition is fiercer than ever. Maybe your revenue has flatlined or even started declining. And when it comes to marketing — digital or otherwise — you might feel overwhelmed or unsure where to start. You’re not alone. Trust me. I’m Cap Puckhaber, owner of Black Diamond Marketing Solutions. I’ve spent over 20 years in business and marketing, including 15 years leading major initiatives in the tech world. I’ve worked with manufacturers, small business owners, and consumers alike. I know what it’s like to wear every hat in the business — especially when there’s no time or budget for guesswork. Here are 10 steps every small business should consider  right now  to stop the bleeding, revive your small business, regain positive m...
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